Human Resources: Management and Leadership Library

Falcone, P. Books24x7, I. (2009). 101 tough conversations to have with employees: A manager's guide to addressing performance, conduct, and discipline challenges (1st ed.). New York: American Management Association.

Stone, D., Patton, B., & Heen, S. (2000). Difficult conversations: How to discuss what matters most. New York, N.Y: Penguin Books.