Student Assistant Guide

Find the student handbook here. 

Refer to supervisors when someone is complaining about a hold. Students are placed on hold when they accrue more than $25 in fines. If they are on hold they are not allowed to check out items from the library or sign up for classes until the fines are paid. If the fine is from overdue books or keys, they can clear it using food for fines. If the fine is from not returning something, they will need to replace the item. 

We allow WPI affiliated patrons to obtain ARC cards, which allows them to check out books at neighboring libraries! Click the above image for more information. 

Use the library homepage for all questions related to where to find books, articles, journals, tech suites, research appointments, and more!

• Reserve books, headphones, HDMI cables, phone chargers, and graphing calculators are checked out for a maximum of 3 hours at a time. Please inform every patron that the item is due in 3 hours. In some cases the item can be renewed, unless other people are asking for it. The only items allowed to leave the library from this list are graphing calculators, as they are used in exams. 
• Fines will accrue if they are not returned on time. If a patron does not return it within 3 hours, please notify them of any fines they may have accrued. 

How to answer the phone 

(ALL students can do this, both at the tech suite station and at the information desk!)  

1. Answer the phone: “Hello, Gordon Library, how may I help you?” 

2. If it is a recording you can hang up, if not find out what they need  

3. If you need to ask for help from a staff member, let the patron know you are placing them on hold, then press hold before getting help  

4. To take them off hold, pick up the phone and click on the flashing button next to their number  

5. If you need to transfer the call, hit transfer --> enter extension --> complete  

6. Extensions can be found in the blue folder in the right drawer with the emergency sign on it